Making a Difference in Patient Lives: Annie’s Story of Care

Every patient’s health journey at All Care Health Center is an opportunity to give meaningful care. Jazmine, a Health Navigator at All Care, recently shared an inspiring example of how her role—working alongside our providers—helps patients to overcome challenges and achieve stability in their care plans.

“Annie* is a patient I see frequently, known for her lively personality and great sense of humor. So, I was surprised when she arrived for a visit looking sullen and withdrawn. After a warm greeting, I gently asked how she was doing. That’s when she confided in me—showering and bathing had recently become difficult, and it was making her feel frustrated and upset.

I encouraged her to bring this up with her provider at her next visit. She thanked me for listening and promised she would. Wanting to ensure she got the help she needed, I also relayed her concerns to her provider. The provider immediately agreed that a shower chair would make a difference for her.

Without delay, I completed the necessary order form and sent it to the durable medical equipment company that same day. This turned out to be one of the quickest orders I’ve facilitated—within a very short time, Annie received her shower chair at no cost to her – no copay!

At her next visit, she was back to her usual, cheerful self. She couldn’t stop expressing her gratitude—not just for the chair, but for how quickly and smoothly the process unfolded. That moment reminded me why I love what I do.”

*Names have been changed to protect patient privacy.

Jazmine’s role as a Health Navigator is part of All Care’s partnership with Main Street Health, but to patients, she’s a trusted and welcoming presence on our team. By building strong relationships, she helps patients navigate the complexities of healthcare with compassion and expertise, ensuring they receive the care they need—when they need it.

This story is a powerful reminder that relationships are the foundation of effective communication, breaking down barriers to care. Jazmine’s dedication to her patients reflects the heart of All Care’s mission: meeting everyone where they are and ensuring their needs are met with dignity and efficiency.