Making a Difference in Patient Lives: Maria’s Story

When Health Navigator Jazmine made a routine call to check in on a patient’s medication adherence, she didn’t expect to uncover a deeper concern. “Maria,” a longtime patient at All Care Health Center, admitted she was struggling to afford her prescriptions, even with insurance.

Jazmine immediately stepped into action, walking down the hall to speak with All Care’s pharmacy team. Together, they reviewed Maria’s medications and discovered that while most had no out-of-pocket cost, one came with a moderate copay, and two essential inhalers were priced far beyond what Maria could manage.

Before Jazmine could even finish explaining the situation, the pharmacy staff was already searching for solutions. Thanks to a combination of in-clinic resources and the Health Equity Assurance Pharmacy Fund, they were able to cover the cost of all prescriptions—including the expensive inhalers—without delay.

Funded in part by generous Giving Tuesday community donations, the Health Equity Assurance Pharmacy Fund empowers our team to respond in real time when cost becomes a barrier to care. It turns concern into relief, and uncertainty into access. Perhaps you gave a gift to that fund. If so, Maria and our team at All Care thank you.

Maria was overwhelmed with gratitude and surprised at how quickly everything came together. She hadn’t expected this level of support to be available, let alone delivered with such speed and care.

Jazmine’s quick thinking and the pharmacy team’s dedication reflect what makes All Care Health Center different. Together, they ensured that a patient didn’t have to choose between breathing easy and affording her next meal.

*Names have been changed to protect patient privacy.